ERP & Application Support
SAP, Oracle, Tally, Microsoft 365 — specialist support for the business systems that actually run your operation.
Generic IT helpdesks know how to reset Outlook. They do not know SAP transport routes, Oracle PL/SQL exception handling, Tally TDL customisation, or Microsoft 365 conditional access policies. When your ERP throws an error during month-end close, you need someone who has fixed it before. AstraCMITS staffs application specialists alongside infrastructure engineers.
Why it matters
The risk of getting this wrong.
ERPs and business applications are where money lives. A failed posting, a broken integration, or a corrupted master record cascades into financial and audit consequences.
Most SME ERP deployments are under-administered. Customisations are undocumented, integrations break silently, user access drifts away from policy.
Microsoft 365 misconfiguration is a leading cause of phishing-driven breaches in Indian SMEs — DKIM/SPF gaps, default mailbox policies, missing MFA on legacy auth.
Without application-layer support, infrastructure tickets get bounced indefinitely between MSP, software vendor, and internal users.
What we deliver
Concrete, accountable deliverables.
SAP basis & functional support
Transport management, system copies, performance tuning, batch monitoring. SD/MM/FI functional triage.
Oracle administration
DBA support, PL/SQL debugging, EBS / Fusion application support, database tuning, backup integration.
Tally customisation & integration
TDL development, GST/e-invoice integration, payroll, inventory bridges, multi-company consolidation.
Microsoft 365 administration
Tenant security, conditional access, Intune device management, Exchange Online policies, SharePoint governance.
Audit trail setup
Application-level logging, access reviews, change history reports — what auditors actually want.
Integration management
API monitoring, ETL job health, vendor portal connections, EDI feeds. Proactive alerts when something breaks at 2 AM.
How we engage
From discovery to delivery.
Application discovery
Documenting your customisations, integrations, and undocumented tribal knowledge. We turn dependency on departed contractors into managed service.
Stabilise + handover
Quick fixes for known issues, runbook creation, on-call rotation aligned with your business calendar.
Ongoing support + roadmap
Tier-2/3 support, monthly review of incidents and improvements, annual upgrade and licence-rationalisation planning.
Compliance & frameworks
Industries we serve
Measurable outcomes
Results, not activity.
ERP downtime measurably reduced; month-end and year-end close cycles no longer dependent on a single individual.
Documented system landscape — survives staff transitions and software upgrades.
Integration breakages caught proactively, not by users discovering wrong invoices.
Microsoft 365 hardened to industry baseline; phishing impact dramatically reduced.
Ready to talk erp & application support?
Free 30-minute scoping call. We'll map your current state, identify the gaps, and show you exactly what a managed engagement looks like.
Book a Consultation